Services Provided: Training program development and facilitation, leadership coaching, service assessments, leadership keynote presentation
Modus Hotels was recently named one of the top 10 mid-sized companies to work for in Washington D.C. Needless to say, their company culture is far from broken. But that’s due, in part, to their dedication to ongoing learning. Modus Hotels engaged Urchin Workshop to put together a program that develops all levels of management into true leaders.
The program manifested itself in the form of short and effective, goal-driven workshops, rather than the lengthy off-site meetings most companies are used to. Also, by adding follow-up workshops 6-8 weeks apart, leaders are held accountable for their success metrics, but also given the opportunity to share best practices among their various hotels. To ensure understanding, we also conducted two-hour, personalized coaching sessions between workshops. As each leader received this one-on-one attention, they were able to refine their leadership skills to get tips on how to execute their action plans.
Phase 2 of our work with Modus is developing an innovative educational program for new colleagues. Rather than the technical checklists and policy-heavy orientations the industry is used to, Modus will be using a training guide that includes content relevant to today's workforce: links to engaging web content along with daily exercises to bring the Ethos of the company and the training program together.